Help centre
FAQ
Quick answers to the questions we hear most.
Orders & shipping
Do you charge for shipping?
No. Shipping is free on every order within the United States.
Do you ship outside the USA?
Not at the moment — we ship to addresses within the United States only.
How long will my order take?
Orders are processed within 1–3 business days. Delivery usually takes 5–10 business days after dispatch.
How do I track my order?
You will receive a shipping confirmation email with a tracking link as soon as your order is on its way.
Can I change or cancel my order?
Email shopcybe@hotmail.com as soon as possible. We can change or cancel orders that have not shipped yet.
Products & installation
Are bulbs included?
Unless the product description says otherwise, bulbs are not included. The description lists the bulb type each light needs.
Do your lights work in the US?
Yes. Our lights are listed for the US market. Hardwired fixtures such as pendants, chandeliers and wall lights should be installed by a qualified electrician.
Can I use a light in the bathroom?
Look for lights tagged Bathroom Safe (IP44-rated). They are protected against splashing water and are suitable for most bathroom zones — check local codes with your electrician.
Are the lights dimmable?
Many are, when used with a compatible dimmer switch and dimmable bulb. Check the product description or ask us before you buy.
Returns & payment
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. See our Returns page for details.
What payment methods do you accept?
We accept major credit and debit cards and other payment methods shown at checkout. All payments are processed through a secure, encrypted checkout.
My item arrived damaged — what now?
Sorry about that! Email shopcybe@hotmail.com within 7 days of delivery with photos and your order number and we will send a replacement or refund.