Privacy policy
Shopcybe ("Shopcybe", "we", "us" or "our") operates the Shopcybe online store from 2245 Clover Ridge Dr, Dallas, TX 75216, USA. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website or buy from us.
1. Information we collect
- Information you give us: your name, email address, phone number, billing address, shipping address, and anything you send us through our contact form or by email.
- Order information: the products you buy, order totals and order history. Payments are handled by our payment processors; we never see or store your full card number.
- Information collected automatically: your IP address, browser and device type, pages you view, how you arrived at our site, and how you interact with it. We collect this using cookies, pixels and similar technologies.
2. How we use your information
- To process, ship and deliver your orders, including sending order and shipping confirmations.
- To answer your questions and handle returns, refunds and support requests.
- To detect and prevent fraud and keep our store secure.
- To understand how our store is used and improve our products and website.
- To send marketing emails, only if you sign up. You can unsubscribe at any time using the link in any email.
- To meet our legal, tax and accounting obligations.
3. How we share your information
We do not sell your personal information. We share it only with service providers who help us run our business, and only as much as they need:
- Shopify, which hosts our online store and checkout.
- Payment processors, which process your payment securely.
- Suppliers and shipping carriers, which prepare and deliver your order.
- Analytics and advertising partners, which help us understand site traffic and show relevant ads.
We may also disclose information if required by law, to protect our rights, or as part of a sale or transfer of our business.
4. Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our store. You can block or delete cookies in your browser settings, but some parts of the store, such as the cart, may not work properly without them.
5. Your privacy rights
Depending on the state you live in, including California and Texas, you may have the right to:
- Know what personal information we hold about you and get a copy of it.
- Ask us to correct or delete your personal information.
- Opt out of targeted advertising or the sharing of your information for advertising.
To make a request, email shopcybe@hotmail.com. We will verify your identity before acting on it and will not treat you differently for using these rights.
6. Data retention
We keep your order information for as long as we need it for our records and for legal, tax and accounting purposes. We delete or anonymise other information when it is no longer needed.
7. Security
Our checkout uses encrypted (SSL) connections, and we take reasonable steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Children
Our store is not intended for children under 13, and we do not knowingly collect personal information from them.
9. Changes to this policy
We may update this Privacy Policy from time to time. The version posted on this page is the one that applies.
10. Contact us
Shopcybe
2245 Clover Ridge Dr
Dallas, TX 75216, USA
shopcybe@hotmail.com